Apple iOS

The following guide will help you configure your Caltech email on the Mail client provided with your iOS device.

Note: Before following these instructions, make sure that the OS on your phone is up to date.

Instructions

Make sure you are running an updated OS on your mobile device
Launch Settings
Select Mail
Select Accounts
Select Add Account
Select Microsoft Exchange
In the email address field, enter your access.caltech username in the format username@caltech.edu (e.g. jsmith@caltech.edu). Do not use a preferred email address, it MUST be your username
Enter an Account Description (e.g. Caltech Email)
Click Next from the top. If prompted, click on Sign In and the enter your access.caltech password
If configuring with multi-factor authentication click here for instructions
Select Save to complete

Troubleshooting

If your account fails to verify, try disabling Caltech Beavernet wireless connection in Settings > Wi-Fi. Re-enable the connection and attempt to add the Exchange account on your iOS device again.

Removing Old Connections to Office 365

Some users may need to update their email connections to modern authentication. If you have recently updated your email configuration on your iPhone or have started using Outlook Mobile, make sure to remove old connections to Office 365 by:

On your iPhone go to Settings
Tap on Mail > Accounts
Click on your Caltech account and then click on "Delete Account". Sometimes your Caltech account will show as "Exchange" in the Accounts section. If you click on the account and it shows your Caltech email address, that is the correct account to remove.
Remove any connections to your Caltech Office 365 account